10/10

OMG, the vibes here were just, like, too cute! The staff went above and beyond, even gave me a birthday cake! Loved the rooftop bar—totally a picture-perfect spot with the lighted cathedral view. Room was super comfy, but could use a little more water in the mini-bar. Can’t wait to come back!

The location in Hanoi's Old Quarter was perfect, just a short walk to Hoan Kiem Lake and numerous restaurants. The staff went above and beyond to ensure my stay was comfortable. I appreciated the personal touch, especially when the concierge helped me plan a trip to Ha Long Bay. My room was clean and well-equipped, but the internal window left it feeling cramped. The rooftop bar offered a stunning view, making evenings exceptional despite the busy street noise. A more spacious room for extended stays would greatly enhance the experience where the bathroom setup could also be improved for accessibility.

Exceptional team makes stay memorable

The Grand Hotel Du Lac Hanoi left a remarkable impression on me. Each morning, I awoke to the delightful aroma of fresh pastries, and the incredibly hospitable staff always greeted me with a warm smile. They made fantastic recommendations for local eateries and arranged convenient excursions, making my adventure stress-free.

While the room was pristine and beautifully decorated, I found the lighting somewhat dim—ideal for relaxation but not for getting things done during the day. Additionally, I wished there were more options for brighter environments.

The gym could definitely use improved equipment, especially since the exercise bike was out of order!!! Also, the internal window layout makes the rooms feel a bit claustrophobic, which might not work for everyone!!!

During my business trip, I had a fantastic experience staying here. The team really went above and beyond. I was particularly impressed when a bellman offered to personally transport me to a dinner appointment on a rainy day after I couldn't find a taxi. The hotel is conveniently located near St Joseph Cathedral, making it easy to explore the Old Quarter. I also loved the breakfast options. they had plenty of variety and the views from the dining area were a lovely bonus.

Positive, The service here was very nice. Our receptionist Kelly was super helpful and catered to all our needs. Breakfast was a feast with both buffet and menu options. The spa treatments were amazing and really affordable. Definitely coming back for those massages! 😊

The concierge service was exceptional, providing tailored recommendations that greatly enhanced my local exploration.

The lobby appearance did not match the polished photos online, feeling smaller and less luxurious than expected.

For anyone thinking about this

An exceptional stay filled with luxury and care! The staff's attentiveness made me feel pampered, especially with Mr Ken’s outstanding recommendations. The breakfast had a rich selection, and the rooftop bar provided stunning views. Their arrangements for excursions are seamless, ensuring a stress-free experience. Highly recommended!

luxurious, luxurious, luxurious

The service here was unparalleled. Upon arrival, I was greeted with warm towels and a refreshing drink that set the perfect tone for my stay. Each morning, the breakfast was a good feast with an excellent array of Asian and Western options, ensuring I started my days energized. The spa treatments were a dream, providing just the relaxation I needed after exploring the city.

100% recommend 😊❤️

The room's lack of daylight was a downside, but I loved the spacious layout.

Great rooftop pool and friendly staff. Room was a bit small for two.

outstanding service and a lovely rooftop bar with great views. the rooms are chic and clean, and the breakfast options are abundant, providing a perfect start to the day.

staff communication could improve slightly.